Buncombe County Release: Local Groups Urge Continued COVID-19 Crisis Outreach to Older Adults

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May 21, 2020


ASHEVILLE, N.C. – With older people accounting for nearly 90 percent of COVID-19 related deaths in North Carolina, and thousands of individuals over the age of 65 socially isolated for almost two months due to the State’s stay-at-home order, a team of Buncombe-area community organizers, agencies, and providers are collaborating to identify and address the aging population’s increased needs during the COVID-19 crisis.

Buncombe County Government, in collaboration with Buncombe Aging Services Alliance (BASA), is working to distribute information about available community resources promoting safety and social connection for seniors. Collaborators are calling on our community to keep a watchful eye on family, friends, and neighbors and share the following resources with those who need them.

“We fear that older adults who were already experiencing isolation or having a difficult time with aging are at an even greater risk for depression, neglect, or decline as a result of prolonged social distancing,” said Elizabeth Williams, Executive Director of MountainCare, a local agency offering adult care services. “Providers within the aging community have been working hard to serve existing clients in innovative ways. We are now turning our focus towards outreach for folks who are not on our radar.”

Compared with April 2019, there was a 28.4% decrease in reports to the Buncombe County Adult Protective Services (APS) registry last month, raising concerns about underreporting in the area. APS is available 24 hours a day to respond to the needs of adults during COVID-19 and can be reached at (828) 250-5800.

According to the National Institute on Aging in the U.S. Department of Health and Human Services, research has linked social isolation and loneliness to higher risks for a variety of physical and mental conditions: high blood pressure, heart disease, obesity, a weakened immune system, anxiety, depression, cognitive decline, Alzheimer’s disease, and even death.

As of May 8th, older adults comprised 86% of COVID-19 related deaths in North Carolina. Currently more than 16% of COVID-19 cases in the county and 1 in 5 cases statewide belong to individuals over the age of 65, with concerns that number may increase as more seniors begin to venture out in public during the first phase of reopening. Even with restrictions slowly lifting, the Centers for Disease Control and Prevention continues to recommend avoiding exposure by limiting close contact, washing hands frequently, wearing cloth face coverings, and disinfecting touched surfaces.

Heather Bauer, Executive Director of The Council on Aging of Buncombe County (CoA), notes that this high-risk group may not be aware of the services and assistance available to them. “We wish to ensure that basic needs are met, that unnecessary exposure is avoided, such as going to the grocery store, and that those who lack adequate resources are connected to available help,” Bauer said. For instance, CoA offers nutrition services to low- and middle-income older adults through food delivery programs. Staff and volunteers deliver a food bag of shelf-stable items to your door, serving approximately 4 meals per bag. Call (828) 277-8288 for details and a brief eligibility screening (must be 60 or older). You can also connect with a resource coordinator for assistance with SNAP applications, Affordable Care Act help, Medicare counseling, and care management. For a full list of services, visit www.coabc.org.

To address social needs, UNC Asheville, UNC Health Sciences at MAHEC, and Healthy Aging North Carolina teamed to develop the Social Bridging Project, a service pairing older adults with trained student volunteers who provide conversation, check-ins, and technology training to help seniors connect socially with friends and loved ones. Volunteers are also able to provide referrals for additional resources if desired. Please leave a message at 828-771-3445 or send an email to [email protected] to sign-up or for more information.

The Area Agency on Aging (AAA) at Land of Sky Regional Council is encouraging older adults to continue focusing on their general health and disease prevention.

“With so much outside of our control right now, and increased concern for older adults’ health, it’s important to stay vigilant in managing chronic conditions,” said Stephanie Stewart, Land of Sky Regional Council Aging Program Specialist. “By keeping healthy and active at home, older adults can reduce unnecessary medical appointments and feel more in control of their lives and well-being.”

A program through AAA provides tool kits for a self-led chronic disease education program and offers weekly coaching calls with a group of up to four other participants. The tool kit includes a resource book, an exercise CD, and a stress reduction and relaxation CD. If you are interested in learning more about this free program, please call or email Stephanie Stewart at (828) 251-7438 or [email protected]

It is also important for those over the age of 65 to enroll their household in Community Connect to help first responders in the event that they are called to your home. Community Connect is a free, secure, and easy to use platform that allows you to share critical information about your household that will aid first responders and emergency response personnel when responding to your residence. By providing information about your household that you feel is important for us to know about at the time of an emergency, we can ensure you and everything you care about is protected to the best of our ability. Visit www.buncombeready.org to sign up for Community Connect or contact your local fire department to get signed up.

If you or someone you know is struggling and unsure of where to begin, one recommended starting point is to call 2-1-1, a community information and social services referral line. NC 2-1-1 is available 24 hours a day, 7 days a week, and provides multilingual assistance and TDD/TTY access for those with a hearing impairment. More information and additional resources to support our aging community can be found here. This document will be updated periodically to



Stacey Wood
Communications Team | Public Information Officer
Buncombe County Health & Human Services
Media Line:   (828) 775-1321\
Media Email: [email protected]